Returns & Refunds

Refund Policy

At Mobay Rabbitz, we understand that your pets are more than just animals—they're cherished members of your family. That's why we strive to provide the highest quality pet products and exceptional customer service. However, we also recognize that sometimes things don't go as planned. If you're not completely satisfied with your purchase, we're here to help.

Refund Process:

If you're unhappy with your purchase for any reason, please reach out to our customer service team within 30 days of receiving your order. You can contact us via email at Mobayrabbitz@gmail.com or through our website's contact form.

When contacting us, please provide your order number and a brief explanation of why you're requesting a refund. This information helps us process your request more efficiently and ensures that we can assist you promptly.

Once we receive your refund request, we'll review it and provide you with a return authorization if applicable. In some cases, we may require you to return the product to us before processing the refund.

If a return is required, we'll provide you with instructions on how to return the product to us. Please note that the product must be in its original packaging and in unused condition to be eligible for a refund.

Once we receive the returned product (if applicable) or confirm your eligibility for a refund, we'll initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

Refund Policy Terms and Conditions:

• Refunds are available for eligible products returned within 30 days of receipt.

• Products must be in their original packaging and unused to qualify for a refund.

• Shipping and handling charges are non-refundable, unless the return is due to an error on our part.

• We’ll inspect the item(s) to ensure it meets our return criteria. Once approved, we'll initiate the refund process. Refunds will be issued to the original method of payment and may take up to 5-7 business days to process, depending on your financial institution.

• Mobay Rabbitz reserves the right to refuse refunds for products that do not meet the eligibility criteria outlined in this policy.

Customer Satisfaction Guarantee:

At Mobay Rabbitz, your satisfaction is our top priority. If you're not completely satisfied with your purchase, please don't hesitate to reach out to us. We're committed to ensuring that you and your furry friends are happy with every aspect of your shopping experience.

If you have any questions or concerns about our refund policy, please feel free to contact us. Thank you for choosing Mobay Rabbitz for all your pet supply needs!